lb9 Official Document

lb9 Privacy Policy

lb9 is committed to protecting the personal information of every member. This policy clearly explains the types of data we collect, the purposes for which it is used, and your rights as a user of our platform.

Effective: 1 January 2026
Updated: January 2026
256-bit SSL Standard

Our Commitment

lb9 Data Protection Principles

Every piece of personal information you share with us is managed according to strict principles that form the foundation of trust between lb9 and its members.

High-Standard Data Security

All member data is protected through 256-bit SSL encryption and multi-layered security protocols. Your information is not easily exposed to any unauthorised party.

Identity Privacy Protected

lb9 will not disclose your name, identity card number, mobile phone number or transaction details to any third party without your explicit consent, except as required by law.

Full Control in Your Hands

You have the right to request access to, correction of, or deletion of your personal data at any time. The lb9 support team is ready to assist with any privacy-related request.

Limited Retention Period

Your data is only retained for as long as necessary for the stated purpose or for as long as your account is active. After that period, data will be deleted in accordance with our internal procedures.

Purpose-Driven Data Use

Every piece of information we collect is used only for the purposes stated in this policy — account verification, transaction processing, and improving lb9 services.

International Licensing Compliance

lb9 operates under international licensing and complies with data protection requirements set by the relevant regulatory bodies, ensuring best practices are fully observed.

Current Version: January 2026
Section 1

Introduction and Scope of This Policy

This Privacy Policy is issued by lb9 ("we", "our platform") to inform all users and registered members ("you", "member") of how we collect, process, store and protect your personal information when you use the lb9 platform, accessible at lb9.wine.

This policy applies to all users who browse our website, register an account, make deposits or withdrawals, interact with customer support, or use any other feature provided by lb9. By registering an account or continuing to use this platform, you agree to the terms outlined in this Privacy Policy.

Important: If you do not agree with any provision of this policy, you are advised not to register or continue using lb9 services. Continued use of this platform is considered acceptance of this policy.

lb9 reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices or to comply with applicable legal requirements. Any material changes will be communicated to you via your registered email or a notice on our website.

Section 2

Information We Collect

lb9 collects two main categories of information: information you provide directly to us, and information collected automatically when you use our platform.

Information you provide directly:

  • Full name as stated on your identity card or MyKad
  • Identity card (MyKad) or passport number for identity verification purposes
  • Date of birth — to confirm that you are 21 years of age or older
  • A valid and active email address
  • A mobile phone number registered in Malaysia
  • Your lb9 account username and password
  • Payment method information you use, including e-wallets such as Touch 'n Go, DuitNow, Boost, online banking via FPX, and cryptocurrency accounts
  • Any information you share when contacting our customer support

Information collected automatically:

  • IP address and geographic location based on IP
  • Device type, operating system and web browser version used
  • Session data including login time, session duration and game activity
  • Cookie data and similar tracking technologies to improve your experience on our platform
  • Transaction records including deposits, withdrawals, activated bonuses and betting history
Section 3

Purposes for Collecting and Using Data

lb9 uses your personal information solely for legitimate and reasonable purposes, in line with applicable data protection legislation. The following are the main purposes for which your data is used:

  • Identity verification and account security: To ensure that every lb9 account is held by a genuine individual who is 21 years of age or older, and to prevent fraud, money laundering and unlawful activity.
  • Processing financial transactions: To enable deposits and withdrawals to be processed securely through your chosen payment method — whether Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency.
  • Service delivery: To manage your account, provide access to all lb9 products including slots, live casino, sports betting and poker, and to activate bonuses and promotions you are eligible for.
  • Customer support: To provide accurate and relevant assistance when you contact the lb9 support team via live chat or email in either Malay or English.
  • Regulatory compliance: To meet the reporting and compliance obligations required by the international licensing bodies that regulate lb9's operations.
  • Platform improvement: To analyse aggregated and anonymised usage data in order to improve overall platform performance, interface and user experience.
  • Responsible gambling: To monitor usage patterns in order to identify signs of problem gambling and provide appropriate support to members who need it.
Section 4

Sharing Information with Third Parties

lb9 does not sell, rent or trade your personal information to any third party for marketing purposes. However, we may share your data with a limited and selected group of parties in the following circumstances:

  • Payment service providers: Information required to process your deposits and withdrawals through the payment gateways used by lb9, subject to strict confidentiality agreements.
  • Game software providers: Session data and game activity required by software providers to ensure game integrity.
  • Regulatory bodies and law enforcement: lb9 will disclose the necessary information if directed to do so by a competent authority under a court order or valid legal requirement.
  • Licensing audit and compliance: The international licensing bodies that regulate lb9's operations may require access to certain data as part of the audit and compliance process.

In all cases of data sharing described above, lb9 ensures that the receiving party is bound by confidentiality and data security obligations that are equivalent to or higher than the standards we maintain.

Section 5

Cookies and Tracking Technologies

lb9 uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device when you browse our website.

The cookies we use include session cookies required to maintain your logged-in state, preference cookies to save your language and display settings, and analytics cookies that help us understand how users interact with the platform.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect some functions on the lb9 platform. Cookies required for security and session authentication cannot be disabled without affecting access to your account.

Section 6

Personal Information Security

lb9 takes your data security very seriously. We implement various technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

  • 256-bit SSL/TLS encryption for all data communications between your browser and lb9 servers
  • Password storage using irreversible hashing methods
  • Strict internal access controls — only authorised staff may access sensitive member data
  • Continuous system monitoring to detect suspicious activity
  • Separation of payment systems from general infrastructure
  • Security reviews and penetration testing conducted on a regular basis

Although lb9 makes every effort to protect your data, no system is entirely free from risk. You are also responsible for keeping your lb9 account password confidential and not sharing it with any other party.

Section 7

Your Rights as a User

As an lb9 member, you have the following rights regarding your personal data. You may exercise these rights by contacting our support team via 24/7 live chat or email.

Right of Access Request a copy of the personal data we hold about you
Right of Rectification Correct data that is inaccurate or incomplete
Right of Erasure Request that we delete your data under certain circumstances
Right of Restriction Limit the way we process your data
Right of Portability Receive your data in a machine-readable format
Right of Objection Object to data processing for certain purposes

lb9 will process any requests relating to your privacy rights within a reasonable timeframe. In cases that require identity verification, we may ask you to provide proof of identity before the request is processed.

Section 8

Cross-Border Data Transfers

As lb9 operates under international licensing, your personal data may be stored and processed on servers located outside Malaysia. In such cases, lb9 ensures that any transfer of data overseas is carried out with adequate safeguards, including the use of data transfer agreements that align with international data protection standards.

lb9 only uses infrastructure providers that comply with recognised data security standards, and every data transfer is managed carefully to ensure your information remains secure at every stage.

Section 9

Account Closure and Data Retention

When you close your lb9 account or request data deletion, we will take appropriate steps to delete or de-identify your personal information within a reasonable timeframe. However, certain data may need to be retained for the following purposes:

  • Compliance with legal and regulatory obligations
  • Resolution of any disputes or claims still in progress
  • Prevention of future fraud and misuse
  • Internal audit and licensing requirements

Data retained for the above purposes will be kept in a restricted environment and accessible only by staff specifically authorised for those purposes.

Section 10

Contact Us Regarding Privacy

If you have any questions, concerns or complaints relating to this Privacy Policy or the way lb9 handles your personal data, please contact our support team. We are ready to assist with any enquiries in both Bahasa Melayu and English.

You can reach us via 24/7 live chat available on the lb9 platform, or by sending an email to our privacy team. All privacy-related enquiries will be handled with full priority and confidentiality.

Privacy support email:

Policy Contents

FAQ

Privacy Frequently Asked Questions

Answers to the questions most frequently asked by lb9 members about the management of their personal data.

During registration, lb9 stores your full name, identity card or MyKad number, date of birth, email address, mobile phone number and password information in encrypted form. This information is required for identity verification, to confirm that you are aged 21 and above, and for the security of your account.

lb9 does not sell or rent your data to third parties. We only share the information necessary with payment service providers to process your transactions, and with international licensing bodies for compliance purposes. All recipient parties are bound by strict confidentiality obligations.

You can submit a data access request by contacting the lb9 support team via 24/7 live chat or by sending an email to [email protected]. State that you wish to obtain a copy of your personal data, and we will process the request once your identity has been verified.

Yes, you can request deletion of your data by closing your account and submitting a written request to our team. However, some data may need to be retained to fulfil legal obligations or to resolve any outstanding matters. We will inform you of the type of data being retained and the retention period.

lb9 implements 256-bit SSL encryption for all financial transactions. Information relating to your payment method — whether Touch 'n Go, DuitNow, FPX, Boost or cryptocurrency — is processed through a secure payment gateway and is not stored in full within our systems. Our payment systems are also separated from general infrastructure as an additional layer of protection.

If there are material changes to this Privacy Policy, lb9 will notify you via your registered email or through a clear notice on our website before the changes take effect. Continued use of the lb9 platform after such notification is considered your consent to the updated policy.

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